Shipping policy

Processing Time

• All orders are processed within 2–3 business days unless otherwise stated.

• Customized items, including engraved cigar boxes or personalized cigars, require 5–7 business days for production before shipping.

• Orders are not processed on weekends or holidays.

Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.

• Standard delivery typically arrives within 3–7 business days after processing.

• Expedited shipping options may be available at an additional cost.

  Local Delivery & Pickup (Jackson, MS Area)

• Local delivery may be available for select events or bulk orders. Please contact us directly to confirm availability.

• Pickup options may be offered for pre-arranged orders.

• Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.

  • Tracking updates may take up to 24 hours to appear.

  Shipping Restrictions

  • We do not ship to P.O. Boxes.

  • Due to tobacco regulations, we currently ship only within the United States.

  • All cigar orders require an adult signature upon delivery.

    Damages & Issues

    • If your order arrives damaged or incorrect, contact us within 48 hours with photos of the packaging and items.

    • We will work quickly to resolve the issue and ensure your satisfaction.

    • Lost or Delayed Packages

      • Velvet Puffs is not responsible for delays caused by carriers, weather, or incorrect shipping information provided by the customer.

      • If a package is marked as delivered but not received, please contact the carrier directly.

      Returns & Exchanges

      • Due to the nature of our products, all sales are final.

      • Customized items cannot be returned or exchanged.

      Questions

      For assistance with your order, email us at velvetpuffslounge.com. Our team is here to help ensure a smooth and luxurious experience from purchase to delivery.